About the Role
Location: 100% Remote
Schedule: Full-Time | Shifting Schedule
Industry: SaaS / Podcasting
We’re looking for a Product Support / Customer Success who thrives on solving complex problems, helping customers succeed, and digging deep to uncover root causes.
If you’re naturally curious, enjoy troubleshooting technical issues, and love delivering exceptional customer experiences, this role is for you.
What You’ll Do
- Provide prompt and detailed support to customers via email and chat
- Troubleshoot technical issues, investigate bugs, and identify root causes
- Guide users through platform features, workflows, and best practices
- Document technical findings, bug reports, and feature requests
- Collaborate with Product and Engineering teams to resolve customer issues
- Identify recurring customer pain points and recommend improvements
- Maintain a high standard of customer satisfaction and support quality
- Contribute to process improvements, documentation updates, and support initiatives
What We’re Looking For
- At least 3 years of experience in a customer-facing technical support role, preferably within a SaaS environment
- Strong troubleshooting and problem-solving abilities
- Excellent written and verbal communication skills
- Ability to work independently and navigate ambiguous situations
- Strong attention to detail and investigative mindset
- Positive attitude, empathy, and customer-first approach
- Comfortable working in a fast-paced and evolving environment
- Willingness to learn new tools, technologies, and processes
Nice to Have
- Experience supporting SaaS products
- Experience working in startup or high-growth environments
- Familiarity with tools such as Intercom, Stripe, Slack, and Google Workspace
- Experience with audio editing tools (Audacity, GarageBand, Adobe Audition)
- Experience with video editing platforms (CapCut, Filmora, DaVinci Resolve, iMovie)
- Interest in podcasting or content creation
Why Join?
- 100% remote work environment
- Competitive hourly compensation of $10 to $13 USD, based on experience
- $60 USD monthly healthcare stipend
- 3 weeks of paid time off each year, plus paid company holiday
- A paid day off to celebrate your birthday
- 12 weeks of paid parental leave for eligible employees
- Stock option eligibility after one year
- The opportunity to participate in the company’s stock option program after one year
- Growth opportunities within a fast-growing technology company
Engagement Disclaimer
- GritPro acts as a talent connector, not an employer.
- You will be working directly with the client.
- GritPro does not take a percentage or cut from your salary.
- Your agreed compensation is 100% yours.
- GritPro’s role is to:
- Match you with vetted clients
- Support the hiring and onboarding process
- Ensure role clarity and expectation alignment
- Once connected, compensation, performance, and day-to-day work are handled directly between you and the client.
How to Apply
Think you’re the perfect fit? We want to hear from you!
Please fill out our application form here: